Returns and Exchanges
How much is it to return a pair of Atoms shoes?
Atoms offers complimentary shipping options as well as several paid options depending upon your location within the United States. If you need a retur...
My shoe is damaged
Sorry about this! Could you email us at support@atoms.com ? If possible, include your order number, and photos.
Do the pre-paid return labels work internationally?
Unfortunately not. As soon as you are back in the United States, you can drop off your return at any USPS location to be mailed back to us.
I received the incorrect order
We apologize for sending the incorrect items. If you ordered something and we made a mistake, head over to our Returns Portal and you can exchange i...
What do you do with used Atoms?
Atoms believes in getting the most out of every product and experience we offer. We are currently looking into charitable partners to donate usable pa...
My return label isn't showing up when I click it.
All emailed return labels are in a pdf document. Try changing your browser to Google Chrome or install Adobe Reader . If you are still unable to ac...
When will I receive my refund?
A refund will be initiated within 4-7 business days of receiving the shoes. Once the return has been processed, you will receive an email notification...
I lost the return label, can I get a new one?
Of course, we don't want anyone paying for return shipping. We have a returns portal to generate return labels here . As soon as you enter your shipp...