Ordering
I didn't receive my order
If your order hasn't shipped yet, you can check the status and ETA by logging in to MyAtoms . We send an email with tracking when we ship. Occasional...
I received the wrong item
Apologies for the oversight! Can you exchange your order at returns.atoms.com? For non-shoe exchanges or international orders, please email us at sup...
How do I change my shoe size or colorway?
Please log in to your account - here you can change your shoe size, or gender. If you could like to switch to a different model or color, please con...
How did I pay for my order?
Your payment method can be found in your confirmation email. If you can’t find your confirmation email, your payment method can be found in your Atom...
How do I find my order number?
If you can’t find your order number in the confirmation email, it can be found in your Atoms account . You don't need a password, just enter your ema...
What if my feet are two different sizes? Can I split the sizes in one order?
We no longer offer split sizing, we had to suspend this during the pandemic.
The shoe size I want is sold out
You can set up a notification to alert you when we restock.
How can I pay?
We accept all major forms of payment. This includes Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and PayPal. We accept cry...
Is there a minimum/maximum order?
No. If you are interested in ordering in bulk, talk to us at support@atoms.com
Is there a sales tax?
It depends. Atoms abides by all local, state, and federal regulations. The sales tax collected will depend upon your region and the interstate commerc...
Do you accept cryptocurrency payments?
Yes, we recommend using a self custodial wallet and paying in bitcoin or over lightning for fast, secure, and more private payments. If you don't your...
I am looking for a larger shoe size
Our largest shoe sizes are a 15 for men and 16.5 for women. If you happen to need a larger size, email support@atoms.com to let us know you're inter...
How to edit an order's contents or shipping address
Login to your account via the 'Support' tab. Your most recent order will appear at the top and you can edit it as long as we haven't shipped it ye...
Can I buy Atoms at a store?
Atoms are only available on www.atoms.com . They are not in any other retailer or store. We may have a pop up store in your local area. Follow us on ...
How do I cancel my order?
We're sorry to see you go. Email us at support@atoms.com and we'll cancel and refund your order. If you want to edit your order to change address, ...