What is the return policy?

We understand that sometimes things don't work out as planned and we want to make the return process as smooth as possible for you.

If you need to return a product within the US, we’ve made it easy for you! Simply visit our Returns Portal. Once you complete the process, we will send you a pre-paid return label via email that you can print out or provide you with a QR code that can be shown to someone at a drop off location. Please keep in mind that a $10 return fee will be deducted from your refund. However, if you prefer store credit, you will receive the full balance back!

We encourage you to wear your shoes outside to ensure they meet your everyday needs before making a final decision. This way, you can be confident in your purchase!

While we strive to accommodate all returns, there are a few exceptions to keep in mind:

• Our masks and mystery boxes are not eligible for returns or exchanges.

• Custom-made shoes and limited edition shoes can be exchanged only once or returned for store credit.

• Additional products may be released that are not mentioned above; please refer to each product page for specific return policies.

• Collaborations with third parties must be returned directly to the respective brand.

For our international customers, please note that we currently do not offer the same return experience as our domestic offering. Similar to ordering abroad, you can get a return label at returns.atoms.com and pay for the shipping rate back to the states. The EU and other countries may have the EU Right of Withdrawal available to them in addition to the above.